Global Delivery Model

A global delivery model is an operating structure where a company sources talent and delivers products or services from multiple international locations, rather than relying on a single centralized team. This approach is commonly used to optimize for a combination of cost efficiency, access to specialized skills, and the ability to provide round-the-clock coverage by leveraging teams across different time zones. A well-designed global delivery model typically distributes different types of work to locations best suited for them, such as placing customer-facing functions closer to key markets while routing technical development or back-office processing to regions offering strong talent availability at a lower cost. This model has become especially prevalent in technology and IT services, where companies build offshore or nearshore teams to support software development, quality assurance, and technical support. Executing a global delivery model requires careful coordination across the distributed teams involved, as well as a compliant employment structure in each location. Many companies rely on an Employer of Record to hire and manage staff in each delivery location, avoiding the need to set up separate legal entities in every country included in the model.