PIYALI SAHA
Senior travel consultant/ Customer care
8 yrs 8 mos
Sr. Travel Consultant
FCM Travel solutions
Immediate
AICTE
Skills
3 - 5 yrs
Customer Service
Microsoft Excel
Microsoft Outlook
Online Support
Career Journey (8 yrs 8 mos)
Sr. Travel Consultant
FCM Travel solutions
Mar 2018 - Present
3 yrs 1 mo
Description: 
Travel-Related Duties Handling International and domestic reservations, ticketing, hotel, rail, bus & cab bookings for multiple clients . Preparing Air Travel Excel Sheets of all Clients Maintaining daily sales report. Maintaining client SLA to ensure customer satisfaction. Got green belt training on upselling and cross selling End Client : KIMS, Phenomenex, Continental hospital, Venture finance
Skills
Microsoft Excel
Online Support
Company Location
Hyderabad, Telangana, India
... See More
Sr. Travel Consultant
Riya Travel and Tours India Pvt Ltd
May 2016 - Dec 2018
2 yrs 8 mos
Description: 
Travel-Related Duties Onsite management of complete operations of travel desk International/domestic and Air Ticketing, visa, hotel, insurance. Managing other travel formalities Generate and keep record of travel reports Service travel requestor as help desk agent via phone, email and chat Handling and overseeing all travel arrangements Air, lodgings etc. and operations Managing relationships with travel team and customers onsite Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions Overseeing the smooth & efficient running of the branch and any Satellite branches within the area. Ensuring that staff adhere to financial & operational procedures and that any training needs are identified and addressed End Client : ITELLIGENCE INDIA SOFT WARE SOLUTION PVT LTD
Skills
Microsoft Outlook
Customer Service
Company Location
Hyderabad, Telangana, India
... See More
Sr. Travel Consultant
Carlson Wagonlit Travel
Mar 2014 - Mar 2016
2 yrs 1 mo
Description: 
Corporate Travel assistance on PAN India basis, dealing with Domestic as well as International Air reservations and Hotel reservations. Responsible on mail exchanges & timely response, Daily report analyze ticket, sales etc. data, logging feedbacks from corporate clients of CWT through portal & reviewing for more improvement. Handle corporate calls from different areas and provide detail as per travel plan. Plan group fares, computes ticket cost, using schedules. Sell and assemble tickets for transmittal or mailing to customers. Answer inquiries made to travel agencies or transportation firms. Led business development and marketing efforts, which expanded the customer base and introduced products into specialty markets. Contributed to the implementation of promotional programs that optimized revenue levels in a saturated market. End Clients : Accenture, CSC, Renault - Nissan, Amazon
Company Location
Hyderabad, Telangana, India
... See More
Travel Consultant
MASON AND SUMMERS LEISURE PVT LTD
Jan 2013 - Jan 2014
1 yr
Company Location
Hyderabad, Telangana, India
... See More
AICTE
PGDM in Tourism and Travel
Jun 2011 - Jul 2013
2 yrs 1 mo

Specialization
Degree: PGDM in Tourism and Travel
Category: Operations and Supply Chain
... See More
More
Languages (3)
BengaliEnglishHindi
Personality
Nothing specified