Aman Chopra
Going extra mile for a consumer in my past job was pretty satisfying where I went on and resolved his broadband connectivity issue which was happening for quite some time. I also ensured to keep checking up on him and got recognized for taking the road not taken both by my employer and consumer.
1 yr 4 mos
Immediate
International Institute of Information Technology, Bangalore
Summary
Looking for a data focussed environment to start my Journey in Data analytics/science. This is like a new life in which I prefer to see my professional career. I can work individually as well as with a team however the requirement might be. I'm inclined to give performance to the best of my abilities and help make data-backed decisions easier.
Skills
Nothing specified
Career Journey (1 yr 4 mos)
International Institute of Information Technology, Bangalore
Post Graduate Diploma
Mar 2018 - Mar 2019
•1 yr
Specialization
Degree: Post Graduate Diploma
Category: null
Customer Churn And Retention
Hinduja Global Solution
Apr 2016 - Sep 2017
•1 yr 4 mos
Description:
• Predicted the factors and important variables in order to reduce churn by 40% and hence preventing the customers to leave the subscribed services. • Worked on classification models to find the different segments of customers and hence providing a dedicated team and extended support to sort the grievances. • Led a team of 5 members for Maharashtra circle to implement timely resolution and thus bringing down churn percentage and driving business growth. • Recording and analyzing data from customer complaints to identify recurring problems and thus limiting repeated complaints and formulating certain SOPs for different situations.
Rishiraj Institute of Technology, Indore
B.E
Aug 2010 - Jun 2014
•3 yrs 10 mos
Specialization
Degree: B.E
Category: null
More
Nothing specified
Personality
Nothing specified