We assist in recruitment 

Serving Skill

Customer Service Rep

·  Resolving customer query/complaints of the customers through inbound calls

·  Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

·  Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

·  Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.

·  Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved

·  Support the Team Leader in the practical day to day management and control of customer service

·  Other duties from time to time that may be assigned

·  Minimum 10+2 /diploma from a recognized Board

·  Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

·  Ability to draft a letter with proper grammar, content, format

LOB - Voice Processing - FresherFRESHERLIGHTNING

Serving Skill